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Privacy Policy

Last updated: April 3, 2026

1. Information We Collect

When you use our website, we may collect the following information:

  • Contact information: Name, email address, phone number, and organization when you submit our contact form, book a session, or subscribe to our newsletter.
  • Booking details: Session type, preferred date/time, timezone, and description of what you want to discuss.
  • Chat conversations: Messages exchanged with our AI assistant Roxie, which may include information about your business. We also collect your IP address, approximate location (country, city, and region), device type, browser, and operating system when you start a chat conversation.
  • Usage data: Basic information about how you interact with our website, including pages visited, device type, browser, operating system, and approximate location derived from your IP address.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide consulting services
  • Process and manage booking requests
  • Send our newsletter (only if you subscribe)
  • Improve our website and services
  • Communicate with you about our services
  • Protect against abuse, fraud, and unauthorized access to our services (including IP address and device logging)

3. Email Communications

We use Resend to send transactional and marketing emails. When you subscribe to our newsletter, you can unsubscribe at any time using the link in any email. We track email opens and clicks to improve our communications. We will never sell or share your email address with third parties for marketing purposes.

4. Data Storage & Security

Your data is stored securely using industry-standard practices. We use encrypted connections (HTTPS) for all data transmission. Access to your personal information is limited to authorized personnel who need it to provide our services.

5. Third-Party Services

We use the following third-party services:

  • Vercel: Website hosting and deployment
  • Resend: Email delivery
  • Stripe: Payment processing for paid sessions
  • OpenAI: AI-powered chat assistant

Each of these services has their own privacy policy governing how they handle your data.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Unsubscribe from marketing communications
  • Object to processing of your personal data

For EU residents: You have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

7. Cookies

Our website uses essential cookies for authentication (admin sessions only) and basic functionality. We do not use tracking cookies or third-party advertising cookies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this privacy policy or want to exercise your data rights, contact us at shawn@roxstarlab.com.